Workforce Operations Cluster Coordinator – Full Time –


Closing Date – 28/02/2021

Birmingham 2022 is looking for an experienced Workforce Operations Cluster Coordinator, who will develop and define required Games-Time services through effective pre-Games planning and liaison with functional areas across the organisation.

This role is responsible for the implementation and delivery of the venue-based operations for the Workforce Functional Area; including the management and encouragement of the Workforce Operations venue team(s). The scope will include developing the Workforce policies and procedures throughout various planning phases; collaborating with the wider Workforce Team and working with a multitude of FAs (key FAs being Venue Operations, Catering and Transport) to ensure workforce services are delivered on venue.


Responsible for the Workforce operational planning for a Cluster of Venues; handing over the planning to a dedicated Workforce manager as and when they are on-boarded
Liaise closely with all Birmingham 2022 Functional Areas to ensure Workforce needs are top of mind and upheld through to Games completion.
Liaise with key service providers such as Catering and Transport to ensure Workforce services are planned and delivered.
Understand and uphold all policies and procedures that relate to Workforce Operations at Games Time.
In collaboration with Workforce Training, contribute to and deliver the Workforce Operations Role Specific and Operation Specific training and Manager on-boarding.
Scope all physical operation spaces, overlay, technology and other equipment associated with Workforce operations on Venue.
Manage scheduling for the Workforce Operations Team and support the Workforce Services team in ensuring scheduling deadlines are met across all FA’s.
In collaboration with Volunteer team, deliver the Workforce Reward and Recognition programme to ensure all Workforce are motivated and engaged.
Skills & Experience Required


Large scale event experience preferred
Understanding of motivators and triggers that affect Games workforce performance.
Competent working with key stakeholders to deliver an integrated project on a national scale.
Proficient in working within cross functional teams to develop, implement and manage systems and infrastructure
Identifies target groups and the appropriate methods for engaging and communicating with them
Strong leadership and communication skills
Develops strong relationships with key stakeholders understanding their priorities and negotiating to ensure effective delivery
Excels in coordinating and delivering projects and operational priorities to quality and against tight deadlines

Experience in developing and/or delivering training materials.
Experience in rostering a large workforce preferred
This position is subject to a Basic criminal record check from the Disclosure and Barring Service.

Birmingham 2022 is an equal opportunities organisation and Disability Confident employer and we encourage applications from all backgrounds and communities. We are working towards achieving Leaders in Diversity through the National Centre for Diversity. The principles “FREDIE” (Fairness – Respect – Equality – Diversity – Inclusion and Engagement) support our aim of delivering a truly inclusive and accessible games.

As part of our commitment as a Disability Confident employer, we offer a guaranteed interview to anyone with a disability whose application meets the minimum criteria for the post. If you wish for your application to be considered under the Disability Confident scheme, please submit a completed form with your application, which can be found on the Birmingham 2022 jobs site under the current vacancies drop down.

To apply for this role please follow the link and complete the application attaching a single document containing your CV and Covering Letter. Please also submit your disability confident/ reasonable adjustments form (if required).
On occasions where we receive a large number of applications, we may close the advert ahead of the publicised closing date. We would therefore advise that you submit your completed application as soon as possible.

We take your data privacy seriously. Before sending your application please review our applicant privacy notice which explains how we use your personal data. This can be found on the Birmingham 2022 jobs site under the current vacancies drop down.

Gi Group Holdings Recruitment Limited group of companies includes Gi Recruitment Limited, Draefern Limited, Gi Group Recruitment Ltd, INTOO (UK) Limited, Marks Sattin (UK) Limited, TACK TMI UK Limited and Grafton Professional Staffing Limited. We are committed to protecting the privacy of all of our candidates and clients. Following some recent changes to data protection laws we have updated our Privacy Policy. To view a copy and to help you understand how we collect, use and process your personal data please visit the Privacy page on our Gi Group UK website.


Job Type: Permanent

Location: Birmingham, West Midlands

To apply for this job please visit

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