JOB TITLE: Tenancy Management Officer
LOCATION: Working from Home (Client Base- Ealing)
HOURS: Monday- Friday, 9am- 5pm
DURATION: 3 Months (Possibility of Being Extended)
PAY RATE: £17/£18 Hourly Rate (PAYE)
START DATE: ASAP
TENANCY MANAGEMENT OFFICER’S MAIN DUTIES:
To deal with all tenancy account aspects of the system at an individual tenancy level and take responsibility for maintaining the integrity of the data held on the rents system.
To provide a customer-focused service to tenants and other external agencies as required in writing, by telephone and occasionally face to face regarding general tenancy account management issues, charges and backdated adjustments and payment details.
To ensure data and systems are managed in line with organisational policies and procedures and in line with audit and financial regulations.
To reduce former tenants arrears and ensure former tenant accounts are managed effectively within the policies, service plan and strategies of the organisation.
Pro-actively liaise with council tax and housing benefit staff to resolve outstanding claims and queries, including tracing former tenants.
THE IDEAL CANDIDATE MUST HAVE:
Experience of working in a housing environment
Good knowledge and understanding of Housing Law and Tenancy Management legislation
Good IT skills, such as the use of Excel, Word applications, e-mail, and ability to use a Rent Accounting system
Ability to understand the workings of Rent accounting systems and procedures, including tenancy management procedures and legislation and its practical application
*Please apply online with your CV. Please note that only successfully shortlisted candidates will be contacted*
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.
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Salary: £17 – £18/hour
Job Type: Contract, Temporary
Location: Ealing, London
To apply for this job please visit www.cv-library.co.uk.