Technical Support Advisor – Full Time – Trafford Park

Construction

Placing Leaders are recruiting on behalf of our client for a Technical Support Advisor to assist day-to-day general technical support/solutions for, but not limited to, our fabricators/installers, estimating department and sales team.

The Role

Understand and advise upon system manuals for curtain walling, windows and doors.
Assist up the front end with architects/specifiers/sales team to choose the correct products on their projects.
Attend meetings to discuss requirements as above and decide upon the most relevant and competitive system for project
Use system manuals to find answers for Customer, if the issue cannot be solved escalate to Head Office for support.
Working within a Technical team to handle customer requests via e‐mail or telephone.
Handle complex or difficult customer issues to achieve prompt resolution
Responsible for the management/co‐ordination of all assigned issues throughout the
support and remediation lifecycle including providing the Customer with timely and accurate updates.
Providing customers with product usage advice and guidance.

The Person

Ideally from a systems house background, with a similar role.
The successful candidate must have some knowledge of curtain walling, windows & doors and knowledge of Logikal software is preferable.
Excellent written and verbal communication
Attention to detail
Time Management
Planning and organisational skills
Good computer and database skills

Salary:

Job Type: Permanent

Location: Trafford Park, Trafford

To apply for this job please visit www.cv-library.co.uk.

Related Jobs
  • Engineering
    Permanent
    Suffolk

    Our client are an electronics manufacturing business, they are looking for electronic assembly technicians to join their business. The role will involve carrying out assembly tasks ultimately to build
  • Medical/Pharmaceutical/Scientific
    Permanent
    Diss, Norfolk

    Experienced Animal Technician Do you have experience as an Animal Technician, working in a laboratory setting? Do you want to be a part of our S3 family that is a fun, rewarding, down to earth, soci
  • Media
    Permanent
    CV1, Whitley, Coventry

    Start your own business with Spot-on, with comprehensive training and ongoing mentoring to help you succeed. Established in 2003, spoton.net offers you the chance to start your own it’seeze web con