Technical Customer Care Co-Ordinator – Full Time – Chelmsford

  • Permanent
  • Chelmsford, Essex
  • Country: United Kingdom
  • Address Region: Essex


Responsible for dealing with the administration of remedial complaints, including liaising with suppliers and subcontractors to ensure all necessary remedial work is completed to the customers satisfaction and in a timely manner, reviewing invoices and arranging recharges.


Dealing with after sales complaints
Establishing product faults
Ordering replacement parts and following up from suppliers
Recharging for works done
Invoice control
Recording details of remedial
Fault finding
Coordinating returns


Computer literate (Microsoft Office)
Capability to work to own initiative and within a team to achieve challenging targets
Excellent attention to detail
Good written and verbal communication skills, with the ability to liaise effectively at all levels.
Taking ownership and responsibility for own workload
Willingness to learn


Able to travel within UK and to the HQ in Germany and flexible to work away from office when necessary
SAP experience
Technical experienceCANDIDATE PROFILE

Enthusiastic and able to work as part of a team
Results orientated
Willingness to take ownership and responsibility
Professional and motivated approach
Ability to build strong relationships with customers and internal colleaguesAdecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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Job Type: Permanent

Location: Chelmsford, Essex

To apply for this job please visit

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