Service Desk Analyst – Full Time –

  • Permanent
  • Barway
  • Country: United Kingdom
  • Address Region: Cambridgeshire
  • Salary: £21000 - £24000/annum


I am currently supporting a family owned, global organisation based in Ely who are looking to expand their Technical Support team as the business grows. I’m looking for an ambitious individual with a keen interest in technology and eagerness to kick start their career. The position offers an excellent career path and structured progression plan with a supportive network around you and planned training opportunities.

The Role :

You will act as the first point of contact for internal staff members getting in touch via phone, email, tickets and face to face
Although this will be predominantly a desk based role you will need to be confident liaising with staff members in person as well as remotely
You will troubleshoot issues within assigned SLA’s and categorise the ticket, this will then be escalated to the Senior team if it is unable to be resolved
You will be expected to have an approachable and professional manner when dealing with queries
You will be expected to contribute to team meetings with positive ideas
The role will include both Software and Hardware support including : Office 365, Active Directory, Phones, Laptops, Desktops. Tablets and Scanners
This is a varied and busy role that is a great environment for you to learn and progress quickly in
Key Skills :

Strong communication skills
Ability to manage own time effectively
Understanding of Office 365 and Active Directory (this could be working experience or from your studying)
A genuine passion for technology that can be demonstrated by your activities in your own time
Any experience within a previous help desk role would be advantageous
The office isn’t easily accessible via public transport therefore a driving license would be advantageous
To be considered please send over your application.
For further information please contact Jenny Barrett in our Cambridge office

Salary: £21000 – £24000/annum

Job Type: Permanent

Location: Barway

To apply for this job please visit

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