Senior Paralegal – Full Time – London

  • Permanent
  • London
  • Country: United Kingdom
  • Address Region: Greater London


Senior Paralegal
Full time
Flexible Working From Home

At National Accident Law, the home of National Accident Helpline, we live by our values of ‘We are curious’, ‘We are driven’, ‘We are passionate’ and ‘We are unified’ and our people do too. Whether it be helping people to start their recovery journey, supporting our panel of solicitor firms or working together across departments to achieve results our people work as one team.

At National Accident Law, we work differently to handle compensation claims in a modern, imaginative and refreshingly personal way. We are looking for the curious minds that can shape and drive innovation in accident injury law.

You can join us too and play your part in making a real difference to our consumers and benefiting from working for a successful market leader.

Purpose of a Senior Paralegal:

Our Senior Paralegal will be pivotal in the portal settlement process by obtaining, reviewing, and finalising medical evidence on admitted cases to drive lucrative settlements. You will be responsible for providing technical expertise enabling key decisions to be made on settlement offers. You will also play a fundamental role in the claims process, handling portal drop-out cases pre-issue. You will be responsible for providing technical expertise enabling key decisions to be made on case progression and key actions to be taken prior to the issuing of proceedings.

What you will be doing as a Senior Paralegal:

Drive the settlement of admitted cases that sit in the portal
Obtain medical evidence and review within agreed SLA
Finalise medical evidence to share with defendant
Review full details of the claim to make considered offers
Assess defendant offers, concluding how to proceed
Draft correspondence to steer the claim to conclusion
Draft settlement packs to drive strong offers from the other side
Work individually and as part of a team to meet and exceed targets
Support the next step in the claims process by taking ownership of all portal drop-out cases
Evaluate drop-outs, concluding how to proceed
Draft and subsequently handle all pre-action-disclosure applications
Prepare cases for issue, with subsequent hand-off to the litigation team
Submit all applications and complete all reviews promptly and accurately, in line with operational KPIs
Confidently and clearly relay information to the consumer, adhering to high customer service standards
Work individually and as part of a team to meet and exceed targets

Skills and experience required to be a Senior Paralegal:

Understand PI processes, including medicals valuations and part 36 offers
Strong negotiator, able to persuade and influence others
Excellent written and verbal communication skills
High levels of attention to detail
Analyse and interpret information to make decisions
Strong IT competence using multiple systems interchangeably
Excellent customer service skills
Ability to handle a mixed case-load of denied and admitted claims
Proven ability to handle own case-load, adhering to strict SLAs
Ability to manage risk and make commercially sound decisions

Personal attributes of our Senior Paralegals:

Strong negotiator, able to persuade and influence others
High levels of attention to detail
Curious to challenge the status quo
Unified in working together for the same goals and vision
Driven to achieve, succeed and progress
Passionate about our customers, our business and personal performance

You may have experience of the following: Paralegal, Admission Specialist, Legal Executive, M&A, Contract Drafting, Contract Review, Law, Admissions, Case Review, Legal Assistant, Legal Graduate, Legal Secretary, Legal Administrator, etc

Ref: 97019


Job Type: Permanent

Location: London

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