Repairs Work Planner/Customer Service Advisor- Social Housing (Temp Ongoing)
One of our social housing clients are looking for a Repairs Work Planner/Customer Service Advisor to join their team based in Surrey – Walton on Thames on a temporary ongoing basis
This role is working with a small team within the repairs and maintenance team in the social housing sector and ensuring the delivery of excellent customer service to Tenants at all times. You will ideally have a knowledge of the sector, including a knowledge of trades such as plumbing, plastering, carpentry and electrical works.
Duties and Responsibilities:
• Ensuring the smooth running of operatives diaries to attend repairs/maintenance works based on priority work load. This will be on our clients in house database. • Ensuring tenants are kept up to date on works being carried out and informed of appointments accurately. • Administration and data entry. • Call handling. • Utilising all aspects of Outlook and maintaining records on our clients in house data base- Excel may also be included. • Running reports on open jobs, closed jobs and follow up jobs for operatives.
You will ideally be fully computer literate and be able to work within set time frames against set deadlines. Repairs and maintenance experience is highly advantageous.
Planning/Scheduling experience is essential for the role on clients request.
This role is temporary ongoing role offering up to 40 hours per week 8am-5pm (Hours are non-negotiable). Salary betwen £(phone number removed) DOE. Immediate start available for the right candidate after successful interview.
To apply for this role, please do so through the “Apply” Button with your CV. For more information, please contact Emma: (url removed)
Salary: £25000 – £28000/annum
Job Type: Contract
To apply for this job please visit www.cv-library.co.uk.