Owner Experience Customer Service Adviser – Full Time – Lowestoft

  • Temporary
  • Lowestoft, Suffolk
  • Country: United Kingdom
  • Address Region: Suffolk

Other

Welcome to Staffbank Recruitment Agency,

We are working closely with a UK based travel company who are absolutely booming due to very people travelling abroad, they are looking for customer service operators to join their team- with opportunity for working from home as well. Initially this is a temporary assignment, on-going and £9.48 an hour.

Once company training is completed, there will be opportunity to work from home, ideally looking for people with a very strong customer service background and hold a genuine interest in the travel industry.

Main Duties Include:

* Dealing with the owners’ properties, along with a backlog of emails due to COVID-19

* Answering live chat enquiries coming directly from owners- this could be anything from changing booking details all the way to updating information and images on the website and anything in between

* Although this is not an inbound role, there will be a requirement to pick up the phone and speak to owners, helping to deescalate unhappy customers, resolve the problem and prevent them from leaving

* To ensure that all responses are managed in line with company processes and procedures

* Work collaboratively with all owners and all other departments

* Focus on delivering outstanding owner service where possible or hand off the task to relevant department with all key information completed to reduce error

The Ideal Candidate:

* Excellent written grammar is key as you will be communicating via email and live chat

* Be able to understand and interpret data and read basic graphs/ understand basic maths

* A polite and professional telephone manner, although this is not an inbound role, there will be a requirement to pick up the phone and speak to owners

* Be a logical thinker that loves problem solving

* Be able to work in a fast paced, high pressure environment

* Be self-motivated and keen to make a difference

The role has a shift pattern from 09.00 – 19.00 seven days a week but working 37.5 hours a week. The initial training will be based in Lowestoft – which is approximately one week, this is essential. Please only apply if you can start immediately.

If you would like any further information, please call (phone number removed).

Salary:

Job Type: Temporary

Location: Lowestoft, Suffolk

To apply for this job please visit www.cv-library.co.uk.

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