At Churchill, we put our people first so that they can deliver outstanding service to our clients. We recognise that our client’s environment reflects their brand and provides a better workplace for their people. We never compromise on quality and are unrivalled in our attention to detail.
We are searching for an Operations Manager – London to lead, manage and motivate a team of field based Senior Account Managers and Account Manager’s within an assigned group of Transport service contracts. Do you have what it takes to join our team? Are you a commercially astute individual capable of delivering profitable business with high client satisfaction? Are you able to manage and challenge a diverse team of individuals to deliver a first-class service? Do you have a background in a commercial FM/transport related contracts operations business?
This is an opportunity for you to be part of a business, built on strong foundations, selected as a Sunday Times “One to Watch” Fast Track organisation. We are driven to Always Do Right and we are looking for people who share our values. Our independence gives us the freedom to do what we believe in. We believe it’s our responsibility to do right by our clients, our society and our planet.
As an Operations Manager – London Region you will be responsible for:
The operational management and delivery of cleaning services of trains within strict SLA targets
Maintaining strong client relationship and high levels of satisfaction
Work closely with clients and compile regular reports and reviews
Looking for opportunities for continuous improvement, cost savings and account growth. As an Operations Manager – London you will have the following expertise and attributes:
Experience of operating in a commercial FM/transport related contracts operations business.
Resilient – some long days due to travel requirements across the network/business area contracts
Good prioritisation of work, time management and organisational planning techniques
Proactive performance management of team managers delivery services. Appraisal skills, demonstrates ability to train direct reports and operational staff levels.
Health and safety qualification eg IOSH or similar.
Data/information/facts driven decision maker
Experience in all areas of Human Resource management Our commitment to Equality. Diversity and Inclusion, we are proud to be an inclusive, equal opportunity employer and seek to attract, develop and retain the best people from the widest possible talent pool. We’re committed to ensuring that all candidates are treated fairly, and with respect and dignity throughout the recruitment process.
Job Type: Permanent
To apply for this job please visit www.cv-library.co.uk.