NHS 111 Scheduling and Planning Analyst – Derby
Connaught Resourcing are partnered with an NHS 11 provider in Derbyshire who have an exciting opportunity for a NHS 111 Scheduling and Planning Analyst. They will provide a medium to long term insight in to key activities and growth plans, with timely action and intervention to maintain business performance.
NHS 111 is a free to use telephony and internet based none emergency health care helpline that provides support for patients with none emergency healthcare problems to locate correct medical services for their needs. NHS 111 operates on a 24 x 7 x 365 days per year basis across the whole of England.
There is an exciting period of growth for the service which has led to the creation of a NHS 111 Scheduling and Planning Analyst role which will help them remain scalable whilst continuing to deliver key KPIs and within budgetary constraints.
The NHS 111 Scheduling and Planning Analyst will have key responsibilities including:
Providing upkeep and maintenance of all shifts and work patterns held within the WFM system and the generation of timely, accurate and optimised schedules
Creating and maintaining a best fit, dynamic schedule – considering all skill-sets and demographical restrictions.
Analysing schedule fit per queue to ensure accurate delivery of SL
Identifying overtime requirements for the coming weeks – working with the team leaders and real-time team to ensure slots are filled where budget is available
Applying special events to schedule well in advance e.g. public holidays.
Ensuring all schedule warnings are resolved in a timely manner.
Flagging schedule issues to operations such as; times affected, service level predictions and agent requirements.
Attending regular meetings with team leaders, training dept. to provide input into scheduling issues / considerations.
Contributing to regular MIBI production.NHS 111 Scheduling and Planning Analyst will need to demonstrate:
Experience in scheduling, direct planning and shift related colleague engagement
Ability to communicate any availability to operations to allow this time to be utilised productively
Ability to pick up tasks of the system administrator and be responsible for both maintaining the system as well as the scheduling tasks
Have experience in adjusting shrinkage to account for off-line activities already booked
Experience in workforce data maintenanceIf you are interested in the NHS 111 Scheduling and Planning Analyst role please apply for this position by sending your CV to Katie at Connaught Resourcing as soon as possible.
Connaught Education is a trading brand of Connaught Resourcing and operates as an Employment Business and an Employment Agency. We are a committed equal opportunities employer who respect and value cultural diversity. We are committed to supporting the welfare of children and young people. In support of current Safeguarding legislation we will carry out background checks and an Enhanced DBS Disclosure as part of our recruitment and selection procedures.
Salary: £20000 – £25000/annum
Job Type: Permanent
Location: Derby, Derbyshire
To apply for this job please visit www.cv-library.co.uk.