Messaging Productivity Consultant – Full Time –

  • Permanent
  • Nationwide
  • Country: United Kingdom
  • Salary: £45000 - £55000/annum 10% Car Allowance

IT

Overview of the Role

Messaging Productivity Consultants are primarily responsible for delivering projects that relate to messaging and social collaboration within organisations. With a particular focus on Exchange Online, and Microsoft Teams for IM and Presence, they are responsible for owning and delivering Messaging focussed O365 projects, designing and delivering suitable solutions in line with customers needs and expectations. This includes owning, as required, the pre-sales and estimations, presentations, workshops and service delivery, ensuring a positive custom relationship is maintained.

Responsibilities

The main responsibilities are detailed below, although the post holder would also be expected to perform any other duties which might reasonably be required by the business.

Assist in pre-sales activities for new business opportunities

Deliver customer focussed presentations and workshops demonstrating our products and services

Act as the customer advocate and liaison for product management and development

Gather customer requirements in order to prepare project plans and timescales of delivery

Work through customer specifications and develop solutions in line with project delivery requirements

Take ownership for technical delivery

Propose and/or design technical solutions

Manage SharePoint migrations and upgrades

Work closely with all departments to ensure project and service delivery meet customer expectations

Work closely with Practice lead to assist in the continual development of the team

All employees are responsible for

Abiding by the clients Security policy and procedures as set out in the Employee Handbook, and implementing security directives from relevant managers (for example Senior Managers, HR & IS Managers) from time to time

Reporting all incidents and concerns, no matter how small the potential threat

Knowledge – Essential knowledge and experience of:

Exchange 2013/2016/2019/ Exchange Online

Exchange Online Protection

Microsoft Teams Messaging

Strong technical background

Strong commitment to customer service

Desirable – Knowledge and experience of:

Microsoft Teams Enterprise Voice

Azure AD/Conditional Access

SharePoint/OneDrive for Business

Microsoft Cloud Security Solutions

Office 365 Wider product set (Covering Enterprise Skus)

Azure

Skills

Proven consultancy experience within a similar role

Proven ability to lead workshops and run presentations to both a technical and business audience

Demonstrate competence in oral and written communication

Able to deal with customers/suppliers/peers at all levels in a professional manner

The ability to prioritise effectively, both with their own workload and within the team

The ability to use initiative to solve problems

Personal Attributes

Have a flexible approach and can work as a team player

Must be tolerant and adaptable to change in a fast moving environment

Commercially focussed

Able to work well individually and within a team environment

Persistent and resilient in seeing an issue through to resolution

Flexible working location to support client and business requirements

Desirable certification includes:

MCSE: Exchange

M365 Certified: Teams Administrator Associate

M365 Certified: Messaging Administrator Associate

M365 Certified: Security Administrator Associate

M365 Certified: Enterprise Administrator Expert

Salary: £45000 – £55000/annum 10% Car Allowance

Job Type: Permanent

Location: Nationwide

To apply for this job please visit www.cv-library.co.uk.

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