IT Technical Services Manager – Full Time – Gateshead

  • Permanent
  • Gateshead
  • Country: United Kingdom
  • Address Region: Tyne & Wear


At Churchill, we put our people first so that they can deliver outstanding service to our clients. We recognise that our client’s environment reflects their brand and provides a better workplace for their people.  We never compromise on quality and are unrivalled in our attention to detail.

We are searching for an IT Technical Services Manager to support the Head of IT in the implementation of Churchill’s IT strategy. You will be responsible for the ongoing IT infrastructure and ensuring its availability and its resilience.  A key part of this role is to ensure that the correct solutions are being delivered and adopted by the business.

Do you have what it takes to join our team? Are you hands on, with the ability to implement strategy and large-scale technology rollouts?

This is an opportunity for you to be part of a business, built on strong foundations, named in The Sunday Times, Grant Thornton Top Track 250, Britain’s private mid-market growth companies.  We are driven to Always Do Right and we are looking for people who share our values. Our independence gives us the freedom to do what we believe in. We believe it’s our responsibility to do right by our clients, our society and our planet.

As IT Technical Services Manager, Gateshead you will be responsible for:

Manage day to day running of the IT infrastructure and any outages
Mentor Senior IT Analysts
Support the Head of IT with IT Strategy
Solution architecture
Identify areas of IT infrastructure for improvement and suggest recommendations
Provide cover for ITSM and Head of IT
Responsible for IT infrastructure documentation
Responsible for IT infrastructure security and breach management processes As IT Technical Services Manager, Gateshead you will have the following expertise and attributes:

Solid project management knowledge with the ability to progress a project forward with constant hurdles
Understanding of SQL databases, backup, restorations, maintenance
Strong knowledge of security practices and industry best protocols.
History of ensuring all systems are running on optimum performance with minimum downtime
Management of monitoring of self-healing platform to ensure proactive incident handling
A Microsoft certification such as an MCSE or MCITP is desirable Essential qualifications/experience:

Experience of large-scale technology rollouts in the most efficient manner
Coordinate internal resources and third parties/vendors for the flawless execution of projects
Developing project scopes and objectives, involving all relevant stakeholders and ensuring technical feasibility
Strong knowledge of physical infrastructure (LAN/WAN technologies, including switches, firewall, VPN, etc.)
Strong knowledge of cloud technology (IaaS, SaaS, AWS, Azure, etc.)
Solid technical background, with understanding and hands-on experience in implementation of solutions
Strong background in IT security and management of complimentary tools
Past history of identifying areas of improvement and implement IT strategy in line with business vision and IT strategy Experience with the below technologies:

Microsoft Windows 7, 8, 8.1, 10
Microsoft Server 2003, 2008, 2012, 2012R2
Microsoft SQL Server
Microsoft Office 365 Exchange
Microsoft Active Directory, Group Policy, DHCP and DNS
Network Technology VLAN and IP routing protocols.
Wireless network technologies
HP Storage infrastructure configuration, management and support.
Security Firewalls / UTMs
SIP/IP Telephone Systems
Back-up technologies (Veeam preferably) Our commitment to Equality. Diversity and Inclusion, we are proud to be an inclusive, equal opportunity employer and seek to attract, develop and retain the best people from the widest possible talent pool. We’re committed to ensuring that all candidates are treated fairly, and with respect and dignity throughout the recruitment process.


Job Type: Permanent

Location: Gateshead

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