IT Support Engineer – Full Time –


MFK Recruitment are looking to recruit an IT Support Engineer to join one of our exciting and fast paced clients in Dundee.

We are seeking a motivated individual with at least 2 years commercial experience as an IT Support Engineer.

IT Support Engineer Primary Duties and Responsibilities:

* Be the first point of contact for clients reporting ICT issues, faults or requests; contacts are typically by telephone or by email or face-to-face

* Ensure that all ICT issues, faults and requests are logged into the helpdesk ticketing system

* Monitoring and maintaining computer systems and networks

* Assist in other duties relating to the day-to-day maintenance and of the client’s computer systems

* Installing and configuring computer hardware operating systems and applications

* Troubleshooting system and network problems and diagnosing and solving hardware or software faults

* Providing support, including procedural documentation and relevant reports

* Responding within agreed time limits to call-outs

* Working continuously on a task until completion (or referral to third parties, if appropriate)

* Prioritising and managing many open cases at one time

IT Support Engineer Personal Skills and Attributes:

* Positive ‘Can Do’ Attitude

* Good problem-solving skills

* Self-motivated

* Good communication & organisational skills

* The ability to work alone or as part of a team

* Analytic and methodical by nature without jumping too quickly to conclusions

* The ability to prioritise, work under pressure and meet deadlines

* Full UK driving licence and access to a vehicle is essential.

IT Support Engineer Technical Skills:

* Microsoft Windows PC operating systems

* Microsoft Office applications

* Office 365 and Azure

* Microsoft Windows Server

* Cloud Telephony

* Networking – DHCP, DNS, routers, switches

* IT Security & Data Backup Technologies

* Experience of Virtualisation

* TCP/IP, DNS, DHCP, NAT, VPN, router config, VLANs

Salary: £20000 – £25000/annum

Job Type: Permanent

Location: DD2, Invergowrie, Perth and Kinross

To apply for this job please visit

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