Inbound Retentions Advisor – Full Time –

  • Permanent
  • Doncaster, South Yorkshire
  • Country: United Kingdom
  • Address Region: South Yorkshire
  • Salary: £18200 - £23080/annum

Customer Services

Do you get a kick from retaining customers business?

Are you looking for a generous basic salary while also potentially earning comission?

If this is sounding like your idea of a great job then continue to read what we’re all about!

Start date: 16/11/2020

Shifts: Monday to Sunday, 8am – 9pm

Training: Monday to Friday, 9am – 5:30am

Salary: £18,200 with the opportunity to earn £23,080 OTE

Must be available to work from home and in the office.

Phone or Tablet contract came to an end? This will be no problem for you! You’ll be there to help guide customers through the end stage of their contracts and convince them they want to stay. You’ll also be there to support the unhappy customers who may be looking to leave early. They may have had a bad experience and you’ll be there to make things right. You’ll use your empathy, listening skills and natural rapport building to truly understand why they are unhappy and looking to leave, turning their poor experience into a great experience that will encourage them to stay.

Through active listening and questioning, you’ll build a profile for each customer and with your great product knowledge you’ll help pair them with products and services that will enhance their experience whilst meeting set business goals.

What experience must the Retentions Advisor have?

Call centre background (desired but not essential): inbound or outbound sales experience is essential or equivalent (automotive, insurance, telecoms, utilities, financial services or retail) or strong customer service with up-selling experience
Targets:this is a target driven environment, so previous experience of working and exceeding targets is essentialWhat can our client offer the Retentions Advisor in return?

Exceptional training that provides you with the skills, knowledge of systems and product knowledge to hit the ground running in the first 4 weeks
A bonus scheme in place
On going support and training provided by team manager/leaderWe’ve got your attention! How do you apply?
Our client recognises that everyone is unique and can bring something new to the role and their team. Whether you’re quiet or loud, humble or proud, if you have experience of dealing with customers and are accustomed to working in a target/KPI/deadline driven environment we would love to hear from you. If you’re looking to step out of retail, hospitality, sales and can demonstrate a stable job history then please send us your CV and give Ryan McMahon from CCA Recruitment Group a call to discuss on (phone number removed).

CCA Recruitment Group is an employment agency with a legitimate interest in providing work finding services. Please be advised that by submitting your CV to CCA Recruitment Group, directly or via any of our job advertisement platforms, your personal data will be held on our secure internal CRM system for a maximum period of 24 months. The personal data contained therein will not be shared with any third parties without your express consent. As an individual, you have the right to withdraw consent at any time. Following a period of 24 months inactivity your CV will be deleted permanently from our database.

No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies, we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business. Our client is an equal opportunities employer and FCA regulated company who will conduct credit, fraud, criminal record and 5-year reference checks as part of their pre-employment screening process.

Salary: £18200 – £23080/annum

Job Type: Permanent

Location: Doncaster, South Yorkshire

To apply for this job please visit

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