Helpdesk Co-Ordinator/ Scheduler – North Manchester – Full Time –

Administration

My client require an experienced and enthusiastic individual to join and support their Scheduling & Helpdesk teams. Based in Manchester city centre, the role will be varied and will involve communicating with our Customers, engineers, helpdesk and sales team, suppliers, and subcontractors, acting as a point of contact between all parties.

They are looking for someone who is a self-starter who can work well within a fast-paced environment and who will take on the role to its full potential. The role will be split between Helpdesk Co-Ordinator and Scheduling responsibilities

Responsibilities
* Scheduling reactive maintenance and Planned Preventative Maintenance jobs
* Scheduling engineers to attend sites and mapping out cost-efficient route
* Contacting customers and assisting them with any queries or assist them with any questions they may have
* Processing paperwork/ admin in a timely fashion
* Reporting on any changes to costs and completion dates to customers as required
* General administrative duties to include answering internal and external calls, monitoring group mailboxes and performing tasks that are necessary for the smooth operation of the department

Essential requirement
* Previous experience in scheduling/ Helpdesk admin
* Proven work experience with a strong admin background
* Knowledge of office management systems and procedures
* Outstanding organisational & time management skills
* Ability to multi-task and prioritise daily workload
* Excellent verbal and written communication skill
* Accuracy and attention to detail
* Discretion and confidentiality

The Hammond Recruitment Group is acting as an Employment Agency in relation to this vacancy.

Salary: £18000 – £20000/annum

Job Type: Permanent

Location: Manchester, Greater Manchester

To apply for this job please visit www.cv-library.co.uk.

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