Head of Service Delivery – Full Time –

  • Permanent
  • Southend
  • Country: United Kingdom
  • Address Region: Essex
  • Salary: £65000 - £68000/annum


Head of Service Delivery

Based in South Essex, my client is looking for a Head of Service Delivery. You will be joining an established but growing organisation who are in an exciting period of change. As the Head of Service Delivery, you will have ownership of driving & managing a team of service delivery managers, 1st & 2nd line support analysts, as well as Field engineers. Constantly liaising with other teams and departments to ensure a smooth delivery of IT Support throughout the business.

You will primarily be responsible for the following:

– The management of the organisation’s Service Delivery Managers and Service Analysts to ensure all service contracts & SLA’s are fulfilled.
– Communicating with line management, management team peers and external and internal stakeholders
– Working closely with multiple business units and providing cohesion as required.
– Change management ensuring that Change Control processes are in place and disruption to users is minimised
– Managing Projects for end user solutions including hardware & software delivery and support, financial management, etc.

A full and detailed list of responsibilities will be provided in the job description.

It is absolutely essential that you have proven, commercial experience of working in a similar role and possess the following skills/experience:

– Very strong, technical background.
– Extensive experience of IT Service Delivery.
– Expert level knowledge of service level management.
– Commercial, supplier management experience.
– ITIL qualified.

This role is a priority for my client, so apply immediately to learn more.

Salary: £65000 – £68000/annum

Job Type: Permanent

Location: Southend

To apply for this job please visit www.cv-library.co.uk.

Related Jobs
  • Construction
    Birmingham, West Midlands

    Experience Project Manager with client or consultancy side experience required for a global organisation. Your new company You will be working for a global real estate company who are one of the
  • Engineering
    Stanmore, London

    Equipment Librarian/Technical Assistant Working for a prestigious healthcare company you will be working on site at the Royal National Orthopaedic Hospital in Stanmore. You will be providing professi
  • Medical/Pharmaceutical/Scientific

    Staff Nurse required in Normanton nursing home. Paying up to £17.00 per hour with both Day and Night shifts of up to 36 hours per week. Company benefits up to £17.00 per hour Pension Scheme Ongoin