Group Reservation Advisor – Full Time –

  • Permanent
  • National Office Based - Matlock
  • Country: United Kingdom
  • Address Region: Derbyshire
  • Salary: £17375/annum

Customer Services

We are YHA.

We believe in the power of travel and adventure. To connect people to each other, to nature, the outdoors, culture and heritage.

YHA is a 90-year-old social enterprise. Today, the charity makes a difference to more than a million people each year through our 150 hostels, activity centres and leading work in volunteering, traineeships, apprenticeships and youth employment.

We welcome all yet specialise in creating opportunities for young people. We have a thriving schools and groups programme and work with partners to support access for young people and families with challenging lives.

What we’re looking for:

In line with YHA strategy our top impact priority is to ensure that all means all, increasing the scale and breadth of our reach and ensuring that YHA is for everyone. To fully realise this ambition, we need a diverse workforce that is representative of the communities we serve.

Our people share a common purpose: to improve the health, wellbeing and life chances of all, but especially young people facing adversity and challenges.

To achieve this, we subscribe to a set of core values and behaviours: HEART. Helpful, Efficient, Authentic, Respectful and Team-Spirited.   Our HEART values recognise the need for equality, diversity, and inclusion and to ensure we are reaching all, we capture this information at both the attraction and onboarding stages of employment.

You can find out more here: https://(url removed)/life-at-yha/people-values-behaviours

The ideal candidate for the role of Group Reservations Advisor will have:

–          Good Numeracy and literacy skills with the ability to process information accurately

–          Excellent IT skills (ideally Microsoft office)

–          Excellent telephone manner

–          Ability to handle difficult situations

–          Experience of working as part of a team, working well with others and building working relationships quickly

–          Proven ability of managing varying pressures

–          Experience working in a sales environment and within a call centre environment

–          Knowledge of YHA and its customer base

We will require flexibility to work as required to cover telephone opening hours, this may include occasional Saturdays and Bank Holidays.  Our current office opening hours are 9am to 5.30pm.

What you’ll be doing:

–          Give our customers a great experience of YHA

–          Focus on continuous improvement

–          Manage Compliance

–          Support the financial performance of your team

What you’ll get in return:

Working for a charity such as YHA can be extremely rewarding in itself, however, we also have a generous benefits package.

You can find out more here: https://(url removed)/life-at-yha/benefits-and-rewards/

We do reserve the right to close this advertisement early if we receive a high volume of suitable applications.

If you require any assistance to submit an application please email: (url removed)

Please Note: to become an employee at YHA you must produce the correct ID for Right to Work in the UK and all DBS checks. Successful applicants must produce a satisfactory DBS check before a start date can be confirmed and before you can reside in our staff accommodation. We will ensure you receive your contract before your confirmed start date. YHA is committed to safeguarding and ensuring the welfare of children, young people and vulnerable adults and expects all employees and volunteers to share this commitment. The suitability of all prospective employees or volunteers will be assessed during our safer recruitment process in line with this commitment.

Salary: £17375/annum

Job Type: Permanent

Location: National Office Based – Matlock

To apply for this job please visit

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