French and Italian Speaking Customer Service Case Manager -3-month+ fixed term contract
Location: Home working between 08.30 and 5pm Mon – Friday
Salary – £22,500 Per annum
Conrad Finance are currently looking for an experienced multilingual Customer Case Manager who can speak both French and Italian languages to join their clients Technical Customer Relation centre team on a 3-month fixed term contract.
The successful candidate will be fluent in French and Italian and have previous experience in Customer Service position along with clear communications skills.
This position will be worked from your own home between the hours of 08.30-5pm
The Case Manager will speak to our French and Italian clients and Customers and will be expected to ensure that issues are fully resolved using their Customer Service skills in providing a positive customer experience. You will have strong communication skills, good negotiation and influencing skills along with previous customer service experience
Main Job Responsibilities
You will be responsible for promoting a positive customer and business relationships ensuring maximum customer satisfaction, whilst actively striving for organisational excellence
Keeping accurate records of discussions or correspondence with customers
Use innovative approaches to resolve customer issues. Ensuring new ideas about customer resolution are shared within the department and business
Develop and maintain product knowledge, business process and system expertise to meet on- going customer and client needs
You will effectively manage customer relationships through understanding customer expectations and setting realistic and timely agreements for future contact
Take ownership to seek out effective resolutions for customers concerns through proactive investigation
Achieve key performance indicators of the role, both quality and quantity – CSI, quality and productivity
The successful candidate will :
Be Fluent in the French and Italian languages both verbal and written
Able to demonstrate an ability to work well as part of a team
You will have strong written and verbal communication skills, able to articulate key points to ensure clarity with both the customer and team members
Able to work under pressure and use own initiative
Able to effectively prioritise work to deadlines
Previous experience in a customer focused /facing role, experience within a Contact centre environment advantageous
Excellent customer handling experience with a thorough understanding of excellent customer service and a desire to exceed customer expectations
Advanced knowledge of Office suite (Word, Excel, Access, PowerPoint, Outlook)
To find out more about this exciting contract position please send an up to date CV to Stuart at Conrad Finance.
Salary: £22500/annum Benefits
Job Type: Contract
To apply for this job please visit www.cv-library.co.uk.