Customer Support Advisor – Full Time – Burgess Hill

  • Permanent
  • Burgess Hill, West Sussex
  • Country: United Kingdom
  • Address Region: West Sussex
  • Salary: £20000 - £21000/annum

Customer Services

Our multi award winning, friendly, professional and highly established client is seeking to recruit 2 additional Customer support / admin advisors to join their team in Burgess HIll in Jan 2021
This is a customer focused role that supports the team by managing client communications and expectations, interacting directly with potential, new and existing clients to give the best possible customer experience.
You will provide great levels of customer service, while helping to increase the company’s revenue by providing specific sales and after sales service. You will respond to customers ensuring timely and accurate responses and delivery to meet agreed individual service level agreements.
Person spec:
*
Experienced at handling customer queries in an office based customer support / admin role
*
Must be able to provide excellent customer service
*
Timely oral and written communication
*
Be professional and flexible
*
Be able to resolve problems
*
Be driven and positive and able to work effectively under pressure
*
Be able to manage multiple tasks
*
High level of administration and organisational skills
*
Be a team player
* Great phone manner
Experience required
*
High level of computer skills including MS Excel, Word and Outlook
*
Excellent written and spoken English, (Maths and English GCSE at Grade C or above)
* Previous office based customer support / admin experience
Main duties
*
Promote the company as a credible and professional supplier
*
Inform customers about all services and suggest products that they may be interested in
*
Act as the internal first point of contact for queries, responsible for handling customer concerns and feedback
*
Be first point of contact for customers and build working relationships to aid and improve service
*
Process orders within company service level agreements
*
Answering incoming calls and pro actively contacting customers whilst ensuring a high level of customer service
*
Following company process and completing the paperwork for orders
*
Liaising with other departments to ensure accurate and timely production schedule maintaining client expectations and the service level agreements
*
Maintain relationships with customers, completing customer satisfaction surveys and taking ownership of customers queries
*
Manage online orders
This is an excellent opportunity to join a superb business who have enjoyed growth throughout 2020 and beyond.
First Recruitment Services is acting as an employment agency on behalf of this vacancy

Salary: £20000 – £21000/annum

Job Type: Permanent

Location: Burgess Hill, West Sussex

To apply for this job please visit www.cv-library.co.uk.

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