Customer Services Advisor – Full Time – Christchurch

  • Permanent
  • Christchurch, Dorset
  • Country: United Kingdom
  • Address Region: Dorset
  • Salary: £21000/annum

Other

Customer Service Advisor

Location: Christchurch

Salary: £21k + excellent benefits package

An experienced Customer Service Advisor is required for a well-established company in Christchurch. As part of the Customer Service Advisor team, you will be providing excellent customer support whilst processing consumer queries and general enquiries.

Duties and Responsibilities include:

Responsible for specific customer service-related enquiries, efficiently and professionally
Recording details of all enquiries onto the Customer Services database and responding to product enquires and complaints
You will solve customer queries and complaints as they arise, delivering great service levels
You will resolve complex customer issues by applying initiative to achieve the best possible outcome for the customer
You will build relationships across the business to ensure the customer journey is seamless and the Sales, Warehouse and Customer Service departments are always working together
You will use your own initiative to monitor your performance and develop the knowledge and skills that you need to be the best you can beExperience and Knowledge:

A minimum of 12 months experience in a fast-paced customer service environment is essential
Good general standard of education including Maths and English
The ability to use Excel to a basic level in order to capture enquiries and complaints
The ability to communicate politely and effectively with internal and external clients in relation to product queries and issues
Attention to detail to ensure that work is completed accurately and within our standard operating proceduresSalary and Benefits:

Salary of £21,000 per annum
Monday – Friday 8.00 am – 5.00 pm
Parking
Development opportunitiesThe Customer Service Advisor position would suit candidates who have experience working in a commercial customer support role and able to communicate a clear understanding of the clients’ needs

Salary: £21000/annum

Job Type: Permanent

Location: Christchurch, Dorset

To apply for this job please visit www.cv-library.co.uk.

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