Customer Service Advisor, based in Preston
Offering £9.30 per hour
Full time, Temporary Contract
Start date: 23rd November 2020
We are currently recruiting for the Customer Service team of our well known client in Preston. You will be working in a fantastic environment providing excellent customer service for new and existing customers. We are looking for candidates from a variety of backgrounds, telephony experience isn’t essential as long as you’re able to build relationships with customers!
You will be working within a dedicated, professional and customer focused team handling inbound calls from existing customers. As part of this role you will be responsible for:
Handling customer queries that range in complexity
Support customers with any complaints
Providing exceptional customer service at all times, ensuring that every customer has a memorable and pleasant experience.
Chasing product repairs, orders and replacements on behalf of the customer
Discussing the customers current services and looking at better suited warranty and insurance cover.
Using the inhouse system to log, investigate and emend customer queries and information.
Working as part of a supportive, energetic and professional team.Our Ideal Candidate…
We are looking for passionate, positive, energetic and professional individuals who have previous experience working within a customer focused environment.
Full training will be provided so call centre experience is not essential, we will consider candidates from retail, administration, hospitality etc.
All candidates must have excellent communication skills both verbal and written.
Ultimately, candidates will be motivated, friendly, supportive and hard working – personality is KEY!
Must be comfortable working on a shift rota including occasional weekends and evenings.
** You MUST be able to pass a CRB check and credit check **Working Shifts & Hours…
Working between an 8 hour shift between Monday – Sunday, 5 days out of 7:
Monday – Friday: shifts will be between 9am-8pm
Saturday: shifts will be between 8am-6pm
Sunday: shifts will be between 9am-6pmThe Benefits and Perks…
FREE onsite parking available
Access to an exclusive discount portal
Discounted Mobile Phone Services for yourself and family…
Full Training is provided and PAID for.
Access to fantastic onsite facilities such as break rooms with pool tables, a Gym, onsite canteen offering a range of delicious meals and quick snacks…
Childcare, eye care and dental care.
Opportunities to progress within.
Cordant Group is an equal opportunities employer
Job Type: Temporary
Location: Preston, Lancashire
To apply for this job please visit www.cv-library.co.uk.