Customer Service Advisor – Full Time –

  • Permanent
  • Caerphilly
  • Country: United Kingdom
  • Address Region: Mid Glamorgan
  • Salary: £17063/annum

Customer Services

Vibe’s client based in Nantgarw, is an equal opportunities employer providing dedicated helplines and smart software platforms to charity, third party sectors and public sector organisations as well as selected commercial organisations. They are the UK’s leading inbound helpline provider and leader in public sector service technology.

They are currently looking to appoint Customer Service Advisors on a permanent contract.

Main duties and responsibilities

Provide accurate, meaningful and consistent information and support to our service users
Listen patiently, empathise with the caller’s situation and convey a genuine desire to help and support.
Liaising with supervisors, team leaders, team members, external customers and other provision of multi-channel information services
Maintain the Customer Records Management (CRM) system through data input and record keeping ensuring data integrity and following strict data protection guidance in accordance with the GDPR and Data Protection Act 2018
Work with colleagues to ensure the highest level of customer satisfaction
Ensure continuous service improvement, initiating, and responding to change in a positive manner
To undertake effective research on a range of topics to deadline
Be responsible for your own developmentSuccessful applicants will need to demonstrate experience or skills within

Excellent Microsoft office and /or experience of working with CRM systems
Relating to and interacting with individuals using online and telecommunications, in particular those with language or communication barriers
Supporting individuals of various abilities to access and use services
Carrying out assessments to identify and prioritise needs
Talking to individuals about issues affecting their lives
Contribute to the prevention and management of abusive and aggressive behaviourHours of work –

Between 8am-8pm Monday-Friday plus 1 weekend in every 3. Rota received 4 weeks in advance.

Security: The company work with several organisations who, due to the nature of their work, require varying levels of DBS, Security Vetting or Home Office clearance before an individual can operate with them. For these positions, successful candidates must meet the relevant security requirements before they can be appointed and checks must be complete at offer stage. Further detail can be discussed at interview.

Job Types: Full-time, Permanent

Salary: £17,063.00 per year

Vibe Recruit is acting as an Employment Agency in relation to this vacancy.

Salary: £17063/annum

Job Type: Permanent

Location: Caerphilly

To apply for this job please visit

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