Customer Liaison Officer – Full Time –

  • Permanent
  • Nuneaton
  • Country: United Kingdom
  • Address Region: Warwickshire
  • Salary: £24000/annum benefits

Administration

Are you looking for a new Customer Service / Liaison position within a business who have thrived throughout lockdown and are experiencing rapid expansion? Immediate interviews & start available!

A leading manufacturer in the Nuneaton area is looking to add a Customer Liaison Officer to their well-established team. This is a newly created role due to business expansion.

Key Duties:

Manage the delivery of a business critical service to ensure that customers’ expectations are exceeded
Managing all additional contacts, proactively monitor customer commitments and appointments, and ensure all confirmed work orders are analysed to verify correct completion
Manage internal portals/comms
Track log and monitor all customer communication
To continuously review and improve current processes to improve service delivery and customer satisfaction
Have an understanding and experience of working in a supply chain environment
Conduct trend analysis against failures
Dealing with customers/complaints to point of successful resolution
Experience required:

Customer Service / Account Management experience preferably within the FMCG or Manufacturing sectors
Supply Chain process knowledge & understanding
Knowledge and experience of using Microsoft packages including Word, Excel and Outlook
Ability to understand and follow company procedures and processes
Please apply today to be immediately considered & contacted for this excellent career opportunity.

Salary: £24000/annum benefits

Job Type: Permanent

Location: Nuneaton

To apply for this job please visit www.cv-library.co.uk.

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