Collections Advisor – Full Time –

Customer Services

Collections Advisor based in Accrington, Clayton Le Moors

Offering £17,860 per annum alongside a wide range of benefits.

We are currently recruiting a Collections Advisor working on behalf of our client based in Accrington. Our client is a large online retailer group offering a wide range of products to over 1.7 millions customers per year. As a Collections Advisor you will be responsible for speaking to customers who have missed payments or are struggling financially – you will be there to advise them on the best possible solutions that fit theirs needs.

What will you be doing?

We are looking for a Collection Advisor who will go the extra mile, who approaches situations in a compassionate, empathetic and professional manner. You will be looking to get a full understanding of the customers circumstances to allow us to offer the correct support and advise.

Contacting customers who have missed repayments or have asked for support due to financial difficulties.
Assessing customer cases on an individual basis to get a resolution
Approaching all calls in a professional but warm and compassionate manner
Ensure a resolution for customers within agreed timescales
Provide excellent customer service at all times
Liaise with internal departments to investigate customer cases
Maintaining accurate and up to date records and systemsWhat are we looking for?

Previous experience working within Collections or Financial Services
Previous experience working within a regulated environment for example to FCA, Data Protection guidelines.
Strong customer service skills with the ability to build rapport and passion to provide a high standard of service
Excellent verbal and written communication
Strong IT / Computer skills
Ability to working within a fast paced role
High attention to detail
Self motivated
Team Player
Hours of Work:

Full time (36.5 hours per week, flexible) between the hours of:

8.00am – 21.00pm Monday – Thursday
8.00am – 19.00pm Friday
8.00am – 16.00pm Saturday

If successful you must be able to pass a credit check, DBS check and a minimum of 2 satisfactory references.

We are looking to speak to candidates ASAP for this role so if you’re interested then APPLY NOW!

Cordant Group is an equal opportunities employer

Salary: £17860/annum

Job Type: Permanent

Location: Clayton-le-Moors, Lancashire

To apply for this job please visit www.cv-library.co.uk.

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