Call Centre Manager – Full Time –

  • Permanent
  • TN4, Southborough, Kent
  • Country: United Kingdom
  • Address Region: Kent
  • Salary: £25000 - £30000/annum

Management

An exciting opportunity has arisen to join this thriving local company as the Call Centre Manager. Working closely with the Senior Management Team, the main responsibilities will include:-

* manage the daily running of the call centre, including effective resource planning and applying call centre strategies and operations

* set/meet performance targets for speed, efficiency, sales and quality

* ensure all relevant communications and data are updated and recorded

* advise clients on products and services available

* monitor random calls to improve quality, minimise errors and track operative performance

* coordinate staff recruitment

* review the performance of staff, identify training needs and plan training sessions

* record statistics, user rates and the performance levels of the centre

* handle the most complex customer complaints or enquiries

* organise shift patterns and the number of staff required to meet demand

* coach, motivate and retain staff

In return, our client is offering a competitive salary and benefits , including ongoing development and support within the role.

Salary: £25000 – £30000/annum

Job Type: Permanent

Location: TN4, Southborough, Kent

To apply for this job please visit www.cv-library.co.uk.

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