Management
An exciting opportunity has arisen to join this thriving local company as the Call Centre Manager. Working closely with the Senior Management Team, the main responsibilities will include:-
* manage the daily running of the call centre, including effective resource planning and applying call centre strategies and operations
* set/meet performance targets for speed, efficiency, sales and quality
* ensure all relevant communications and data are updated and recorded
* advise clients on products and services available
* monitor random calls to improve quality, minimise errors and track operative performance
* coordinate staff recruitment
* review the performance of staff, identify training needs and plan training sessions
* record statistics, user rates and the performance levels of the centre
* handle the most complex customer complaints or enquiries
* organise shift patterns and the number of staff required to meet demand
* coach, motivate and retain staff
In return, our client is offering a competitive salary and benefits , including ongoing development and support within the role.
Salary: £25000 – £30000/annum
Job Type: Permanent
Location: TN4, Southborough, Kent
To apply for this job please visit www.cv-library.co.uk.
