Call Centre Customer Service Advisors – Full Time –

  • Permanent
  • Coventry
  • Country: United Kingdom
  • Address Region: West Midlands (County)
  • Salary: £18138/annum

Accounting/Financial/Insurance

Call Centre Customer Banking Advisor – £18,138 – 19th October Start Date
 
We are currently recruiting for Customer Advisors to work in the banking sector in Binley Coventry. Based in a large, modern office, its ideally located in the Binley area for commuters on both public and private transport thanks to excellent public transport links and a free on-site car park. 
 
Applicants must live in the Coventry area

Starting salary £18,138 
 
Full time & permanent contract / 40 hours per week 
 
5 days out of 7 Monday to Sunday between the hours of 8am 8pm 
 
5-week training programme fully paid! 
 
At least 1 year of customer service experience 

Summary of This Role 
 
Responds to customer inquiries via telephone, email, SMS and Chat to provide problem resolution in accordance with the organization’s service standards. Receives and/or places telephone calls which are predominantly routine, but may require deviation from standard screens, scripts, and procedures. Answer customer telephone inquiries, orders, service needs and complaints, respond where applicable or direct to technical/service areas. Maintain detailed and current knowledge of the company’s/assigned client’s products and services. Analyse customer service needs for communication to service and technical departments, when applicable. Requires ability to navigate a computerized data entry system or other relevant applications. 
 
What our client can offer the Customer Service Agent: 
 
– A fantastic benefits package! 
 
– A competitive salary 
 
– ongoing training and a fast paced 
 
– 29 days holiday, including bank holidays (With the option to buy/sell an additional 5 days) 
 
– Peoples Pension scheme 
 
– Childcare voucher scheme 
 
– On-site canteen 
 
– Eye Care Vouchers 
 
– Medi Cash Plan (On completion of 6 month service) 

If you are passionate about putting customers first, are motivational, inspirational, and results driven with a passion to succeed then click APPLY NOW or send your CV to

INDCCP

Salary: £18138/annum

Job Type: Permanent

Location: Coventry

To apply for this job please visit www.cv-library.co.uk.

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