Branch Manager – Full Time –

  • Permanent
  • Claymore Tame Valley, Tamworth
  • Country: United Kingdom
  • Address Region: Staffordshire
  • Salary: £35000 - £39000/annum Competitive salary

Automotive/Aerospace

Who we are:

VMS (Fleet Management) Ltd is a forward-thinking fleet management and contract hire company with facilities throughout the UK. VMS provides a range of services to both blue chip and SME fleet operators and Insurance companies including contract hire, flexi hire, accident management repair and maintenance and fleet disposal and sales services.

VMS have built a strong, dynamic client base and pride ourselves on customer retention. Customer service and client focus are paramount to the business.

Key Accountabilities

The key day-to-day responsibilities of this role are varied and include:

Manage the day-to-day business and staff management within this busy LGV / HGV hire branch

Manage the Fleet logistics and off hiring of vehicles relating to hires, accident, MOT replacements through our in-house IT systems and database and ensure vehicles are available and ready for hire as and when required

Review current hires, communicating findings to clients in relation to extensions and terminations of hire periods (including company vehicles and external hires)

Communicate with sales manager to maximise fleet potential as well as suppliers and customers to gain information or enquires on the prompt delivery and off hire of rental vehicles

Provide a high level of customer satisfaction by ensuring prompt resolution of all internal and external routine queries via telephone and email whilst adhering to our service standards

Maintain accurate records relating to customer communication
Liaising with Hire Companies regarding any queries and cost clarification
Run daily Reports and coordinate and optimise all processes and tasks in the branch

Processing Recharges to customers
Managing budget and supporting sales performance of the branch and with new business initiatives

Key Skills Required: –

Competent user of Microsoft Office with emphasis on Excel (intermediate)
Strong analytical, planning and prioritisation capability to ensure consistent delivery to demanding deadlines and service level performance

An excellent communicator – verbally and written English
Motivational / developmental people manager
Customer driven
Knowledge and experience Essential/ Desirable:

Rental Background preferred 
Proven experience of managing and developing a high performing team essential

Health and safety knowledge and experience desirable
Logistics experience and understanding essential
Customer service experience is essential
Job Title: Branch Manager

Location: Tamworth

Salary: £35,000.00 to £39,000.00 per annum

Hours: 40 hours per week Monday to Friday

Job Type: Full time/Permanent

Salary: £35000 – £39000/annum Competitive salary

Job Type: Permanent

Location: Claymore Tame Valley, Tamworth

To apply for this job please visit www.cv-library.co.uk.

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